![]() ![]() Security imperatives coupled with a tendency to silo data by department or function inhibits access, which can impede progress and cut into the ROI of IT investments. Half of survey respondents plan to invest in hybrid observability solutions in the next two years, integrating cloud and site-based software that facilitates more efficient data sharing and systems monitoring.Īs companies push modernization in the hopes of seeing efficiency and productivity gains, difficulty in integrating new technologies can be a stumbling block. In most companies, the practical fix for observability issues is a combination of cloud-based SaaS subscriptions and on-prem software upgrades. Three in five respondents said specialized tools and siloed data views hampered productivity.ĭata-driven insights are great for business, but only if people use them. Over half the organizations surveyed employ six or more IT monitoring and management tools. Siloed data and overly specialized tools and applications constrain collaboration, hamper efficiency and cut into returns on modernization efforts. A majority of business technology leaders recognize that optimizing IT spend depends on providing better access to data and insights, according to an IDC report on unified observability. Insurance has its own unique challenges, but making the most of data and integrating new technologies with legacy systems are issues faced by any company committed to modernization. ![]() “Now we’re looking for ways to enable connection with other parts of the company, like our group benefits solutions business,” said Cook. ![]() New York Life looked at how it could support its agents with AI and use targeted digital marketing in corporate lead generation. “A lot of focus over the last few years is on building out our API and management capabilities, and making sure that we’ve got a stronger basis to enable the interaction and integration of applications through data, particularly in the cloud.” “That is the last big nut to crack,” Cook said. After adopting a cloud-based CRM, New York Life’s tech leadership started looking for ways to expand its vision for data use and integration. ![]()
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